Self Storage Wimbledon Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Wimbledon provides storage units, associated services, and related removal and transport services within its service area. By making a booking, accessing a storage unit, or using any associated removal or handling service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer or you means the person, firm or company entering into an agreement for storage or related services with Self Storage Wimbledon.
We, us or our means Self Storage Wimbledon.
Storage Unit means any storage room, locker, container or space allocated to you by us.
Services means the provision of storage units, access to the facility, any removal, transport or handling services, and any other services agreed between you and us.
Agreement means the contract between you and us comprising these Terms and Conditions and any written booking confirmation or storage licence we issue to you.
2. Scope of Services
We provide self storage units for personal and business use, together with optional removal and transport services to help move goods to and from our facilities. Our services are subject to availability and suitability for your stated requirements. We reserve the right to refuse any booking or proposed storage of goods at our discretion, including where we reasonably believe the goods may pose a risk to safety, security, or legal compliance.
3. Booking Process
3.1 You may request a booking for a storage unit or removal service by completing an online form, visiting our premises, or contacting us through any other method we make available. Any quotation we provide is an invitation to treat only and does not constitute a binding offer until confirmed by us.
3.2 Your booking is not confirmed until we have accepted it and provided a booking confirmation or storage licence agreement. We may request further information about the nature and quantity of goods, access needs, and any special requirements before confirming your booking.
3.3 For removal and transport services, you must provide accurate information regarding access to the collection and delivery locations, parking restrictions, property layout, and any items requiring special handling. Additional charges may apply if the information provided is incomplete or inaccurate and causes delays, extra labour, or the need for additional vehicles or equipment.
3.4 We reserve the right to carry out identity checks and require proof of address and other documentation as part of the booking process. If you fail to provide requested documentation, we may cancel or refuse the booking.
4. Commencement and Duration
4.1 The Agreement between you and us begins on the start date specified in your booking confirmation or, if earlier, when you first bring goods onto our premises or use our removal services.
4.2 Storage agreements may be for a fixed term or on a rolling periodic basis as stated in the booking confirmation. At the end of any fixed term, the agreement may continue automatically on a rolling basis unless either party gives notice to terminate in accordance with these Terms and Conditions.
5. Payments and Charges
5.1 Storage fees are payable in advance, either monthly or for any other billing period specified in your booking confirmation. Removal and transport fees may be payable in full in advance or as otherwise agreed in writing.
5.2 You agree to pay all charges due under the Agreement on or before the specified due date. We may require a deposit for either storage or removal services. Any deposit does not constitute advance payment of rent or charges unless expressly stated.
5.3 We may review and vary our storage charges from time to time. Where reasonably practicable, we will give you at least 30 days written notice before any change to periodic storage fees takes effect. If you do not agree to a fee increase, you may terminate your Agreement by giving notice in accordance with the termination provisions before the increase takes effect.
5.4 If you fail to make any payment by the due date, we may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing daily until payment is made in full. We may also charge reasonable administrative fees for late payment and for any correspondence or actions taken to recover overdue sums.
5.5 If any payment remains overdue, we may, after giving you reasonable notice, restrict access to your Storage Unit and may exercise a lien over your goods. Subject to compliance with applicable law, we may ultimately sell or dispose of some or all of your goods to recover any outstanding charges, interest, fees and reasonable costs of sale or disposal. Any surplus funds after deductions will be returned to you where reasonably possible.
6. Cancellations and Amendments
6.1 For storage bookings, you may cancel your booking before the agreed start date. If you cancel within any specified cooling off or grace period stated in your booking confirmation, any pre-paid storage fees may be refunded, subject to any non-refundable charges expressly identified at the time of booking.
6.2 For removal and transport bookings, you must give us as much notice as possible if you wish to cancel or change the date. We reserve the right to apply cancellation charges as follows, unless otherwise agreed in writing:
a. No cancellation charge if more than 7 days notice is provided before the scheduled service date.
b. A reasonable percentage of the quoted charges if cancellation occurs between 7 days and 48 hours before the scheduled service date, reflecting costs and lost capacity.
c. Up to the full quoted charge if cancellation occurs less than 48 hours before the scheduled service date or if you fail to provide access on the day.
6.3 Any request to amend a booking, including changes to dates, locations, or the size of Storage Unit, is subject to availability and may alter the price. We are not obliged to accept any requested change.
7. Use of the Storage Unit
7.1 You are responsible for ensuring that all goods stored are properly packed, protected and suitable for storage. We do not undertake to inspect your goods and do not accept responsibility for any deterioration due to improper packing, inherent defects, or changes in temperature or humidity.
7.2 You must not store or bring onto our premises any goods which are illegal, stolen, perishable (except where explicitly agreed), living animals or plants, explosives, firearms, ammunition, flammable or combustible materials, toxic, chemical, biological or hazardous substances, or any items which may cause damage, nuisance, or danger.
7.3 You agree not to use the Storage Unit as a workplace, accommodation, or for any purpose other than storage of permitted goods. You must not carry out any illegal or unsafe activities at the facility.
7.4 You are responsible for locking and securing the Storage Unit using a suitable lock. We do not accept responsibility for any loss arising from your failure to secure your unit adequately.
8. Access and Security
8.1 Access to the facility and Storage Unit is permitted only during the opening hours and in accordance with the access procedures that we notify to you from time to time. We may change access hours for security, operational or safety reasons but will, where reasonably practicable, provide prior notice.
8.2 We may request identification before granting access and reserve the right to refuse entry to any person who cannot provide satisfactory proof of identity or authority.
8.3 We may move your goods to an alternative Storage Unit of a similar size and quality where reasonably necessary, for example for maintenance, security or operational reasons. Where possible, we will notify you in advance and ensure that any disruption is minimised.
9. Liability and Insurance
9.1 You are responsible for arranging adequate insurance cover for all goods stored with us or handled by us in connection with removal and transport services. Unless expressly agreed in writing, our charges do not include insurance for your goods.
9.2 Our liability for loss or damage to goods, whether arising from storage, removal, handling, or transport, is limited to the level specified in our agreement or, if no level is specified, to a reasonable amount per incident in line with common industry standards, subject to applicable law. We will not be liable for any loss or damage caused by your failure to properly pack, secure or protect goods, or for any loss arising from events beyond our reasonable control.
9.3 We are not liable for any indirect or consequential loss, including loss of profit, business, revenue, or anticipated savings, whether arising in contract, tort, or otherwise.
9.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot legally be excluded or limited.
10. Waste, Prohibited Items and Environmental Regulations
10.1 You must not deposit any waste or unwanted materials in our facility except in designated receptacles and in accordance with our instructions. You must not abandon any goods or waste materials in corridors, loading bays, car parks or other common areas.
10.2 We do not operate as a waste disposal or recycling facility and reserve the right to refuse any items which, in our opinion, constitute waste. If you leave any goods or waste behind after vacating your Storage Unit, we may treat them as abandoned and arrange disposal at your cost.
10.3 You must comply with all applicable environmental, health and safety and waste regulations. Hazardous waste, electrical items, batteries, chemicals and other regulated materials must be handled and disposed of in accordance with applicable UK regulations and must not be left in the Storage Unit or on our premises.
10.4 If we incur any cost, liability or penalty in connection with your failure to comply with waste or environmental regulations, or due to the storage or disposal of prohibited items, you agree to indemnify us for all such costs and expenses reasonably incurred.
11. Customer Responsibilities
11.1 You must keep your contact details, including your address and any emergency contact, up to date. Notices and correspondence will be sent to the last contact details you have provided and will be deemed received in accordance with normal postal or electronic communication practices.
11.2 You are responsible for any person who accompanies you or who is given access by you to the facility or Storage Unit. You must ensure that such persons comply with these Terms and Conditions and with any notices or rules displayed on site.
11.3 You must take reasonable care for your own safety and the safety of others when on our premises, including obeying all safety instructions, signage and directions given by our staff.
12. Termination and Vacating the Unit
12.1 Either party may terminate the storage agreement by giving the notice period stated in the booking confirmation or, if none is stated, by giving at least 14 days written notice.
12.2 On or before the termination date, you must remove all goods from the Storage Unit and leave it clean and free of waste. Any damage beyond normal wear and tear may result in reasonable repair or cleaning charges.
12.3 If you fail to vacate the Storage Unit by the termination date, we may charge you at the prevailing storage rate for the period of overstay and may restrict access until all outstanding charges are settled. If you continue to fail to respond or settle sums due, we may treat your goods as abandoned and proceed in accordance with our rights over overdue accounts.
13. Data Protection and Privacy
13.1 We will process your personal data in accordance with applicable UK data protection laws. This may include the use of CCTV for security, the recording of access logs, and the retention of identity and contact information for the duration of the Agreement and for a reasonable period thereafter.
13.2 We will use your information for the purposes of managing your account, providing services, handling payments, and complying with legal obligations. We may also use your contact details to provide service updates and important notices relating to your storage or removal services.
14. Variations to these Terms
14.1 We may amend these Terms and Conditions from time to time to reflect changes in law, regulation, industry practice, or the way we operate our services. Where changes materially affect your existing Agreement, we will provide you with notice in writing.
14.2 If you do not agree to any material change to these Terms and Conditions, you may terminate your Agreement by giving notice in accordance with the termination provisions. Continued use of the Storage Unit or services after the effective date of any change will constitute your acceptance of the revised Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Agreement between you and us are governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Agreement, or their subject matter or formation.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, the remaining provisions will continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider, subject to ensuring that your existing rights are not adversely affected.
16.4 These Terms and Conditions, together with any booking confirmation or storage licence, represent the entire agreement between you and us relating to the provision of storage and associated removal services and supersede any previous agreements, understandings or representations, whether oral or written.
